Providing feedback: small small culture change in MoFA
Here is a blog post I wrote last week for our team’s blog, Innovations With Farmers. Check it out regularly to see what we’re up to as a team!
“The Block Farming Program has very good objectives of ensuring food security and employment for youth. However, last year the project was beset by a number of challenges, including the late arrival of inputs such as seed, fertilizer and the like. The late application of these inputs by farmers resulted in substandard yields and low recovery rates of farm produce. This year, it is recommended that all inputs are made available before the commencement of the Block Farming Program with farmers.”
This clear, concise feedback to MoFA National project designers was presented by one of the District Directors from the Northern Region at the most recent session of EWB’s DDA Fellowship. The program, which has now had 2 full-day sessions, brings together 8 of the best MoFA District Directors (DDAs) to learn new management tools, develop leadership skills and share both challenges and successes in their districts. In this session, DDAs were asked to put together feedback on the Block Farming program following a particular framework:
2) State observations
3) State implications of these observations
4) Give recommendations
Districts have a unique on-the-ground experience that is vital to national project design. However, these experiences are rarely solicited, or only solicited as a token gesture without incorporating them into planning processes. In addition, there is no culture of upward feedback that would allow DDAs to voice their experiences even when they aren’t solicited. The culture in MoFA, like many Ghanaian institutions, sees instructions given from the top and implemented at the bottom, missing the critical feedback loop from bottom to top that is essential for success. This results in a significant disconnect between what is going on in the minds of the national project planners and what is really happening in the field. In addition, many of the large agricultural projects (such as the Block Farming Program) are highly political in nature, making it difficult for MoFA staff to speak out against them. One benefit to the DDA Fellowship, identified by the participants, is that they are able to provide feedback as a group rather than as individuals, thereby minimizing their personal risk.
The Block Farming Program is an excellent example of a project that could be greatly improved by incorporating district-level feedback. The project, which seeks to commercialize farming of staple crops while engaging youth in agricultural practices, was rolled out across Ghana in 2009. As mentioned by the DDA above, the project was beset by a number of challenges, including late provision of inputs, lack of mechanized farming equipment (these are commercial-size farms), inadequate funding for monitoring activities and poor storage facilities for harvested produce, among others. In addition, the program resulted in a loss of trust between MoFA and farmers due to the inadequate provision of these resources, which were promised to farmers at the beginning of the program. However, there is no mechanism for districts to share these challenges with the project coordinators at a national level. As a result, the Block Farming Program was lauded as a success for food security and will be scaled up in 2010. As another DDA put it, “the real problem with the expansion of the Block Farming Program is that we have not yet learned from last year’s mistakes!”
The feedback activity above was one of the highlights from the last DDA session. Participants put together clear and concise recommendations for changing the Block Farming Program that were relevant and well-presented. However, what happens when the participants leave the safety of the workshop? We have yet to hear of an example of a DDA providing upward feedback about the Block Farming Program or anything else. We feel that giving this type of feedback is a critical skill for DDAs – but will they use it? What else needs to change for DDAs to start giving this type of feedback to their superiors?
Perhaps the culture change is not yet complete. Simply giving upward feedback is not enough. For this strategy to be effective, two things need to still happen: 1) someone at the top needs to be listening, and 2) the feedback needs to be subsequently incorporated into planning processes so that improvements are made. In this way, the feedback loop will be completed and agricultural projects will be able to benefit from the experience of those on the ground.
Interestingly, this feedback loop could also be seen with DDAs at the top, as it is structured within the District MoFA Offices. In this case the DDA is in charge, followed by the District Agricultural Officers (DAOs), and finally by the Agricultural Extension Agents (AEAs), who are the ones actually working with farmers on a day-to-day basis. By the same token, DDAs should be soliciting feedback from their AEAs to contribute to District projects and office functioning. However, the hierarchical culture persists in many District offices. Perhaps the true test of EWB’s feedback workshop from the DDA Fellowship will be how many of the DDAs return to their districts and begin to solicit feedback from those working beneath them.
The challenges are significant, but the culture in MoFA is shifting, starting with these high-performing DDAs who are motivated to make change. We will be following up in the next few months to see how they have given feedback and whether they perceive any changes in the way this feedback is handled by MoFA. We will also continue to work on empowering these leaders to create their own successes in their districts. While a few have already demonstrated this ability, they are all growing in their roles as change agents every day. In addition, this program is not operating in isolation – EWB is tackling the issue from all sides. For example, we recently worked with MoFA National to help them integrate a mechanism for receiving feedback into their Electronic Reporting Template, which is filled out by districts every quarter and submitted to the national office. Hopefully this small change in reporting will give DDAs an avenue to provide feedback, and MoFA National will see the value of integrating this feedback into planning for the future.